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Customer Service

How do I Contact customer service?

Call Us 954.492.5050 / 1.800.724.0740
E-mail Us JR@JRJewelers.com
Write Us JR Jewelers
5975 North Federal Highway #118
Fort Lauderdale, Florida 33308
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What specialized services do you provide?

Services Offered:

  • Personalized Attention
  • Custom Jewelry Design and Creation
  • Insurance Appraisals for Current Retail
  • Value Assessments for Estate Tax Purposes
  • Estate Buying and Resale
  • Consignment & Brokerage Services
  • Jewelry Repairs
  • Diamond/Gemstone Setting
  • High-Grade Watch Services: Overhaul, Service, and Part Replacement
  • Quartz Watches: Battery Changes & Basic Service
  • Cleaning, Polishing, and Jewelry Restoration
  • Layaways Available for Up to 6 Months (minimum payments required)
  • Hand-Engraving (requires minimum of 10 days)

If you have an item you are interested in selling, please bring or send it to us for a free consultation. We can advise you on the various and most promising ways to dispose of it. If you need cash, a quote can usually be given within minutes.

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What is your Return Policy?

At JR Jewelers we want you to be completely satisfied with your purchase. You can return or exchange any item purchased from us within 30 days after the receipt of the merchandise under the following provisions:

  • Prior to returning any merchandise, please contact our Customer Service Department by calling 1-800-724-0740, to obtain a Return Authorization Number (RA#).
  • In order for us to process your return accurately and efficiently, we ask that you include with your merchandise, the return authorization number clearly printed on the outside of the shipping package, or we will not accept the return. Please do not mark on the package any such words as JRJewelers.com, jewelry, diamonds, or any other term relating to the content of the package in order to protect against possible theft during shipping.
  • All returns must be accompanied by the proof of purchase, diamond certificates, gem reports, and all other original shipping papers and packaging.
  • All sales are final on custom work, special orders, personalized or engraved items and cannot be returned.
  • Returned merchandise will be inspected by J.R. Jewelers prior to issuance of refunds. You will receive an email notification that the return process has begun. Any returned merchandise must be in it's original condition, undamaged and unused. The security tag must be in place and intact. We are not able to accept any jewelry item for return that has any indication that it has been used, damaged, or that does not have the original tags attached (has not been removed at any time).
  • Returned merchandise must be shipped prepaid (via Federal Express, UPS or U.S. Mail - Registered Delivery), and insured for the full purchase price to:
    JRCO
    5975 North Federal Highway #118
    Fort Lauderdale, FL 33308

The full cost of the returned item will be refunded, excluding shipping and insurance costs, and less a $25 minimum restocking fee to cover handling costs. Refunds will be made in the original form of payment. The refund will be typically made within 15 days from receipt of the returned merchandise. Once order is placed with the manufacturer, there will be a minimum charge of $25.00 for ORDER CANCELLATIONS.

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SSL

Your information is safe and secure with JR Jewelers. We use industry standard Secure Socket Layer (SSL) transmissions, providing optimum protection for secure on-line commerce transactions. All of your information is encrypted so that it cannot be read or accessed as it travels across the internet. Our SSL is certified through...

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Lowest Price Guarantee

JRJewelers.com offers the lowest prices online in accordance with Manufacturer's policies, and we will match any competitor's advertised price or coupon. Just call 1-800-724-0740 or email us at pricematch@jrjewelers.com, and we will match the price!

The item must be from an Authorized Jeweler in good standing with the Manufacturer. In order to qualify for the price match, the item has to be 100% identical and be a publicly advertised offer. No written or verbal quotes can be accepted. Not valid on clearance or closeout merchandise. May not be combined with any other JRJewelers.com offer or special pricing. The guarantee applies to most items, but excludes loose diamonds, solitaire jewelry, and certain designer brands. Valid on in-stock items only. We reserve the right to refuse any offer that is below our replacement cost. Some limits apply, so contact us for details.

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Interest-Free Layaway

At JR Jewelers we strive to stand out among our competition and provide excellent customer service to our valued clientele. JR Jewelers offers interest-free layaway on any item for up to 6 months! Monthly minimum payments are required towards the final purchase of the item until full payment is received.

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What are my Payment Options?

JR Jewelers accepts payment in credit cards, debit cards, domestic personal check, domestic money order, domestic cashier's check, domestic certified bank check, or (domestic and international) wire transfer.

CREDIT CARDS

JR Jewelers gladly accepts credit cards, and your payment can be made through our convenient shopping bag! All transactions are absolutely safe! Our secure server encrypts your credit card information during transmission to protect your privacy. We gladly accept the following credit cards:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Paypal

DEBIT CARDS

A debit card is treated differently than a credit card by your bank. A debit card is much like a credit card, but a charge to your debit card electronically debits funds directly from your bank account. However, your bank may institute a daily charge limit on your debit card. If the price of your order exceeds a daily limit set on your debit card we will notify you, as this will prohibit us from processing your order.

If you are unsure of your debit card daily charge limit, kindly contact your bank prior to initiating the charge and request a one-time waiver of the daily charge limit. If we attempt to debit an amount greater than your daily allowance, it may adversely affect your account!

Paypal

JR Jewelers accepts payment via Pay Pal for customers who wish to use this form of payment. Pay Pal allows you to link your bank account, credit card or debit card to a Pay Pal account. Once you place an item in your shopping bag, simply select the Pay Pal payment method and you will be taken to a secure Pay Pal server to complete the transaction. JR Jewelers will confirm the order was placed and shipping details via e-mail.     


DOMESTIC CHECKS & MONEY ORDERS (Sent through the U.S. mail)

JR Jewelers also accepts personal checks, business checks, money orders, cashier's checks, or certified bank checks denominated in U.S. dollars as payment for all orders. Checks must be drawn on a U.S. bank and have the customer's name and address imprinted on the check front, with a valid nine-digit bank routing number (ABA code) located at the bottom of the check. "Temporary" or counter checks are not acceptable. Please make your check payable to:

JR Jewelers, Inc.
5975 North Federal Highway #118
Fort Lauderdale, FL 33308

Please Note: If you pay by personal check, business check, money order, cashier's check, or certified bank check, your order will be delayed since we must wait for receipt of the check and for the funds to clear before we can ship your merchandise. Paying by any of the above methods typically delays your order about 15 business days from the day we receive your check. Dishonored checks will be assessed a fee of $30.00.

WIRE TRANSFERS

If you wish to place your order via wire transfer, you will receive a 1.5% discount. A wire transfer is a simple process of contacting your bank to have funds moved from your bank to ours and is available for orders of $250 or more. It works on the same principle as your debit card, but requires some direct communication with your bank to allow for a larger transaction. We'll send you the easy instructions. It may require a few days for your bank to transfer your funds.

Please Note: You are responsible for any wire transfer fee that is imposed by your bank to do the wire transfer.

INTERNATIONAL ORDERS

JR Jewelers accepts payments through credit cards (VISA, MasterCard, American Express, & Discover), both international and domestic, or upon receipt of funds made via wire transfer. These include credit cards issued outside of the United States and those with an international billing address. However, we require additional identity verification in the form of a faxed passport or driver's license, and a photocopy of the actual credit card as a security precaution. We do not accept payments in the form of personal checks, cashier's checks or money orders for International Orders. Kindly contact us via e-mail at JR@JRJewelers.com or via telephone at 954-492-5050 to get the wire transfer information.

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Will I Be Charged Sales Tax on my Purchase?

JRJewelers.com only collects sales tax on orders that are shipped within Florida.

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How will my jewelry be Shipped?

SHIPPING (U.S.A.)

At JR Jewelers we truly value our customers, and therefore we provide free shipping with every purchase in the USA (including Alaska & the Hawaiian Islands)! All items that we ship are sent fully insured at no additional cost to you. Your order will be securely packed, and shipped by U.S. Postal Service or Federal Express, depending on the value and destination of your order, and optional shipping selection made by you.

All of our items are shipped in beautiful gift boxes. We also offer free gift wrapping for all orders; just check the box for free gift wrapping at the time of placing your order.

For your security, your merchandise will not be delivered without a signature. If you cannot be available to sign for your package, please make sure that an adult who is authorized to sign for your package will be available at the designated shipping address. We are not able to ship items to P.O. Boxes.

We provide rush delivery at an additional charge. That charge will be computed and added at the time of placing the order in the shopping cart. The following is a list of our express services and fees:

Free & Optional Shipping ( USA )
Destination Order Value Carrier Upgrade Shipping (Optional)
USA Any Value USPS Parcel Post 5-9 Days - FREE
$0-$300 USPS First Class Mail FedEx Overnight 
FedEx 2-Day 
USPS Express 
USPS Priority 
$300-$3000 USPS Priority Mail or
USPS Registered Mail
FedEx Overnight 
FedEx 2-Day 
USPS Express 
$3000 or Above USPS Express Mail FedEx Overnight 
APO / FPO Address $5000 or Less USPS Priority Mail or
USPS Registered
Not Available
P.O Box Address We do not ship to P.O. Box Address
Saturday Delivery Any Value USPS Express  FedEx Saturday 

INTERNATIONAL SHIPPING 

JR Jewelers professionally packages your order using either USPS Global Express Mail or FedEx International service. Both services provide the Commercial Invoice document necessary to pass through your country’s Customs. These are a list of fees for this service:

International Shipping
Destination Order Value Carrier Upgrade Shipping (Optional)
Canada  $500 & Up USPS Global Express  FedEx International 
All Other Countries $500 & Up USPS Global Express   FedEx International 

Your package will be fully insured for the value of the order. Signature will be required at time of delivery. We will contact you if there are any additional costs involved in shipping your order.

We ship to most countries around the world, except countries listed below.

  • Afghanistan
  • Algeria
  • Angola
  • Bangladesh
  • Barbados
  • Benin
  • Bolivia
  • Brazil
  • Bulgaria
  • Burkina Faso
  • Burma
  • Burundi
  • Cambodia
  • Cameroon
  • Cape Verde
  • Central African Republic
  • Chad
  • Congo
  • Cuba
  • Djibouti
  • Dominican Republic
  • Ecuador
  • Ethiopia
  • Gabon
  • Ghana
  • Guinea
  • India
  • Indonesia
  • Iran
  • Iraq
  • Jordan
  • Kenya
  • Liberia
  • Libya
  • Malaysia
  • Mali
  • Mauritania
  • Mexico
  • Morocco
  • Myanmar
  • Niger
  • Nigeria
  • North Korea
  • Oman
  • Pakistan
  • Papua/New Guinea
  • Poland
  • Romania
  • Rwanda
  • Senegal
  • Seychelles
  • Sierra Leone
  • Slovenia
  • Solomon Islands
  • Somalia
  • Sudan
  • Syria
  • Tanzania
  • Togo
  • Tunisia
  • Uganda
  • Yemen
  • Yugoslavia
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How long will it take to Arrive once it is Shipped?

DestinationCarrierBusiness DaysFully Insured
USA USPS First Class Mail 5-7 Yes
USPS Priority Mail 2-3 Yes
USPS Registered Mail 4-6 Yes
USPS Express Mail 1-2 Yes
FedEx 2-Day 2 Yes
FedEx Overnight 1 Yes
APO / FPO Address USPS Priority Mail 3-5* Yes
P.O Box Address We do not ship to P.O. Box Address
International USPS Global Express 5-7 Yes
FedEx International 3-5 Yes

*APO & FPO orders are processed through the military Postal Service. Your package might take a little longer to get delivered in some cases. A tracking number is not provided, so we can not provide a specific delivery time.

SATURDAY DELIVERY

Saturday Delivery is available to most US locations for an additional fee. Please call customer service at 1-800-724-0740 Monday to Friday from 9:00 a.m. - 6:00 p.m. PST for availability.

DELIVERY TO ALTERNATE ADDRESS

If payments through credit /debit card:

Should you choose to pay by credit/debit card, we will be glad to ship your package to your work or an alternate address different from your home address. We may contact you to verify your approval of a shipping address that is different than the billing address.

If payments by Bank Transfer:

Orders paid by Bank Transfer can be shipped to any address (except P.O. Box addresses) and receive a 2% discount.

CUSTOMS, DUTIES, & TAXES

JR Jewelers is not responsible for custom fees, duties or local taxes imposed by your government, if any, for clearance of the goods. We have no control on these local taxes or duties. As duty rates may change from country to country, we encourage you to contact your local customs office for the current rates. Typically, rates are based on the declared value of the shipment articles. We must declare the full value in order to protect your shipment with insurance, should it be lost.

Please feel free to contact us via e-mail at JR@JRJewelers.com or via telephone at 954-492-5050 if you have any concerns. We will be glad to help with any information we have from past transactions to your country.

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How can I Track My Order?

You will receive an e-mail confirming receipt of your order and another e-mail confirming the shipment of your order with the USPS (Global) Express or FedEx tracking number. We do not provide tracking numbers for USPS First Class or USPS Priority Mail. Kindly contact us via e-mail at JR@JRJewelers.com or via telephone at 954-492-5050 for any questions.

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Complimentary Engagement Diamond Setting

JR Jewelers offers free center diamond setting to all customers who purchase an engagement ring and diamond from us. This offer applies to all purchases made online or in our retail store location.

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Do you offer Gift Wrapping?

At JR Jewelers we believe that presentation is very important. Therefore, we provide a beautiful gift box with every purchase, free of charge, in order to properly display the merchandise you have purchased.

As a service to you, we also offer free gift wrapping on all orders no matter what the occasion. All you have to do is check the box for free gift wrapping at the time of placing your order so we will know that this is a service you would like.

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What are your Terms and Conditions?

JR Jewelers does not warrant that information contained on the site will be accurate, reliable or error free, or that defect will be corrected. JR Jewelers cannot be held responsible for errors and omissions in the site and reserves the right to modify and correct errors at any time. We do not honor inaccurate or erroneous prices. Our prices are also subject to change without notice. Material on the site may also contain technical inaccuracies or typographical errors (including pricing errors), and may be changed, updated or modified at any time and from time to time without notice; JR Jewelers will not be liable or responsible for any such inaccuracies, errors, changes, or updates. JR Jewelers may in its sole discretion add, delete, or change some or all of its products and services at any time. JR Jewelers has attempted to accurately depict the products offered on the site and to accurately describe each item in size, weights, and measurements. However, because the depiction of a product is dependent on your computer screen, JR Jewelers cannot guarantee that such depiction will be accurate. The products also may appear larger or smaller than their actual size depending on your monitor. Some photographs have been enlarged to show detail.

Use of the site is entirely at your own risk. Except as expressly set forth below or in a written warranty that accompanies a product (and then only with respect to such product), JR Jewelers expressly disclaims all representations and warranties of any kind either express or implied (including without limitation, warranties of merchantability, fitness for a particular purpose, accuracy and availability) regarding the site and any products offered or available through the site. The site and products and information on the site are provided on an 'as is-where is' basis. Neither JR Jewelers nor its subsidiaries, affiliates or any of their respective employees, agents, directors, employees, representatives, shareholders, predecessors, successors, or assigns (collectively, 'affiliates') will be liable for any indirect, incidental, special, punitive, or consequential damages whatsoever arising directly or indirectly from use of the site, the information contained on or transmitted from the site or products available or purchased through the site, or transactions conducted at the site, even if JR Jewelers has been advised of the possibility of such damages or losses. Some states do not allow the exclusion or limitation of liability for consequential or incidental damages so the above limitation or exclusion may not apply to you. In no event shall the total liability of JR Jewelers or its affiliates arising directly or indirectly from this site or any products available or purchases through the site exceed the lesser of the amount paid by you to JR Jewelers for the single product at issue, or one thousand dollars ($1,000). You hereby acknowledge that all the provisions of this section will apply to all use of the site, the information contained on the site, and products available or purchased through the site, and the transactions conducted at the site.

Subject to the following arbitration provision, these terms and conditions shall be governed by, construed and interpreted according to the laws of the state of Florida, and you and JR Jewelers (the 'parties') agree to and consent to the exclusive jurisdiction and venue of the Courts in Broward County, Florida. Should a dispute arise between the parties that cannot be resolved by the parties in good faith negotiations, both parties agree to submit such a dispute to arbitration in Ft. Lauderdale, Florida, before a single arbitrator familiar with the uniform commercial code using the commercial rules of the American Arbitration Association, with the following modifications to be enforced by the arbitrator consistent with Florida law: (A) Any such arbitration proceeding shall be confidential as t the existence, content and results of the arbitration; (B) Depositions shall not exceed two (2) per party and all must be completed within a single day; (C) Document requests are limited to no more than ten (10) clearly identified categories of documents which must be provided to the requesting party within five (5) business days of the request; (D) Each party shall have no more than eight (8) hours to present its position; and (E) The entire hearing shall last no longer than three (3) business days. The award, if any, shall be rendered no more than thirty (30) days following the end of the proceeding. Judgment upon the award rendered by the arbitrator may be entered by any court having jurisdiction. Both parties expressly agree that any such controversy or claim shall be arbitrated on an individual basis, and shall not be consolidated in any arbitration with any claim or controversy of any other party.  Each party shall bear its own attorneys' fees and costs in connection with the proceedings and shall share equally the fees and expenses of the arbitrator.

 

Privacy Policy 

At JR Jewelers we are committed to honoring the privacy of our on-line customers and visitors to our Web sites. We recognize the importance to you of maintaining an appropriate level of privacy and security for the personal information we collect from you over the Internet.

Our policy with regard to your privacy is very simple: We never will share client information with third parties. Your trust and confidence is essential to our business.  We will never violate that trust by sharing your e-mail address or other information with unauthorized persons.

When you visit JRJewelers.com, our website uses cookies to keep track of your personal information. Our site's registration form requires users to give us contact information (like their name and e-mail address), financial information (like their account or credit card numbers), and demographic information (like their zip code, age, or income level). We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary. If you wish to be removed from future e-mail contact for any reason, simply send us an e-mail requesting us to remove your name for future mailings. Financial information that is collected is used to bill the user for products and services. Demographic and profile data is also collected at our site. We use this data to enhance the visitor's experience at our site, displaying the content according to their preferences.

Warranty

JR Jewelers guarantees your absolute and complete satisfaction with every purchase you make. We have been taking our reputation for quality, integrity, and service, very seriously for the past thirty plus years! Because of our extensive involvement in creating jewelry from ideas and concepts, and because of our willingness to stand behind everything we sell, we have to come to know the difference between “fine jewelry”, that will stand the test of time, and what is considered “common” or “commercial” jewelry, that is poorly crafted, and basically, doomed to fail in a short time. We look closely at things that make up the entire piece of jewelry, whether it is purchased from a manufacturer or is made in our very own shop, such as the thickness of the shank, the quality of the metals involved, the quality of the clasp, and the proper setting of the stones. We carefully inspect the quality of the gemstones used in each piece of fine jewelry that we sell. While we rarely have problems with our jewelry, if there is any question about any piece you buy from us, we will do whatever it takes to make it right. We understand that sometimes things happen. We want to take care of any problems that happen due to our mistake.

All jewelry comes with a one year guarantee against any manufacturers' defects that compromise the integrity of the structure of the jewelry. At our discretion we will repair or replace the item that is under guarantee, unless the warranty is superseded by a manufacturer's warranty. If for any reason the item in question has been updated or discontinued, JR Jewelers, at its option, will offer a replacement with a similar item or issue a store credit towards another in stock item of equal or greater value. Any items that display damage due to abuse or misuse will not be covered under the warrantee. Work performed on JR Jewelers' jewelry by anyone other than us will void any and all warranties, expressed or implied.

There is wear and tear on a piece of jewelry every time you wear it, and it is a good idea to have all of your jewelry checked at least once a year. By doing this, you will decrease your chances of losing stones, having a link break on a bracelet, lose the entire piece due to a loose clasp, or anything else that could happen with your jewelry.

Jewelry is susceptible to damage and loss, and JR Jewelers recommends that you get jewelry insurance on pieces that you may not be able to replace. If you have homeowner's insurance, you might want to check to see if your jewelry is currently covered or if you need to add insurance for your jewelry.

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